The products and/or services offered by LÖK through the Site are available only to those persons who have the legal capacity to contract and bind themselves in accordance with the provisions of current U.S. law. If the User lacks such legal capacity to contract, he/she may not make use of the products and services offered by the Site. LÖK will examine the application submitted by the User and reserves the right to verify the data provided by the User. LÖK assumes no responsibility for personal impersonation by any User.

Prior to acquiring the products and/or services that LÖK offers through the Site, it is necessary for the User to complete the registration data in all its fields. The information that the User provides must be accurate and truthful (hereinafter the “Personal Data”).

LÖK complies with the principles of legality, purpose, freedom, truthfulness or quality, transparency, restricted access and circulation, security and confidentiality and responsibility established by Statutory Law 1581 of 2012 (hereinafter the “Law”) which aims to dictate the general provisions for the protection of personal data and develop the constitutional right of all persons to know, update and rectify the information that has been collected about them in databases or files as well as the right to information.

By accepting the Terms and Conditions, the User indicates that he/she voluntarily knows and authorizes LÖK in advance so that his/her Personal Data may be stored and used in order to achieve efficient communication during this procedure or activity, and authorizes in the same terms that said information may be treated in accordance with the provisions of the Law and its Regulatory Decrees, the above in order to receive information about its products, services, promotions, alliances, content, studies and contests. Likewise, the User declares that he/she has been informed of the policy for the protection of personal data available on this Site, which includes the consultation and claim procedures that allow the User to make effective his/her rights of access, knowledge, consultation, rectification, updating and deletion of the data. For more information about the Personal Data collected by the Site, its purpose and revocation of the authorization for the Processing of the same, click on the following link: https://lokfoods.com/

The Site provides the User with access to texts, graphics, drawings, designs, codes, software, photographs, music, videos, sounds, databases, images, expressions and information, etc. (hereinafter the "Content") belonging to LÖK FOODS.

By accessing the Site, the User agrees to make appropriate use of its Content, as well as the products and/or services offered through it, and therefore, by way of example but not limited to, agrees not to: (i) use the Content to engage in illicit, illegal activities or activities contrary to good faith and public order; (ii) any action through any device, software or any means to interfere with the activities and operation of LÖK such as in the requests, offers, descriptions, accounts or databases of LÖK (iii) any activity that is in violation of or contrary to intellectual property laws or these Terms and Conditions, and, (iv) introducing or spreading computer viruses or any other system on the Site that is likely to cause any damage to the functioning and operation of the site.

All intellectual property rights of the Content of the Site, including but not limited to the graphic design, User interfaces, visual interfaces, photographs, sounds, drawings, models, computer code (including HTML code), the layout, design, structure, selection, expression, aesthetic and functional aspect, the logos of the products and/or services offered, trademarks, industrial designs and models, domain names, account identifiers or search terms, among others, are the property of LÖK (or third parties that have authorized LÖK to use and/or exploit them) and are protected by the national and international regulations that apply to it.

Any act of copying, reproduction, modification, creation of derivative works, sale or distribution, display of the contents, transmission, adaptation, translation, distribution, public communication, including its method of making available, or any other exploitation and/or modification in whole or in part of any content included on the Site, through any means, including, but not limited to, electronic, mechanical, photocopying or recording without prior written authorization from LÖK FOODS.

Under no circumstances do these Terms and Conditions confer a license, right or authorization to carry out the acts described above. Any unauthorized use of the Content will constitute a violation of these Terms and Conditions and the current regulations on trademarks, copyrights and other applicable national and international intellectual and industrial property regulations.

The use of discount codes will not be compatible with certain promotional actions and collections.

The legitimacy of the intellectual property rights corresponding to the content provided by the User is the sole responsibility of the User, and the User shall therefore hold LÖK harmless from any third party claim arising from the unlawful use of content on the Site.

By providing any content (photos, images, etc.) through the Site or any other means, the User assigns to LÖK free of charge all intellectual or industrial property rights and any other rights that the User has over said content. Such rights include the right to reproduce, represent, disseminate, transform, distribute and publicly communicate all or part of the content, by any procedure and in all formats or media.

6.1 Failures in the operation of the Site

By accessing the Site, the User expressly accepts that the use of the Site is carried out under his/her exclusive responsibility and risk.

Without prejudice to the provisions of the mandatory rules of applicable Colombian legislation, LÖK assumes no responsibility for (i) any damage, loss or harm caused to the User by failures in the system, server or on the Internet, (ii) any virus that could infect the User's equipment as a result of access and/or use of the Site, (iii) the continuity and availability of the Content; (iv) the absence of errors in the Content or the correction of any defect that may occur; (v) any damage or harm caused by any person who violates the security systems of the Site, even if the User has been advised of the possibility of such damage.

Under the terms set forth herein, LÖK shall not be liable for any error or omission contained in the Site or in the information provided therein. Likewise, LÖK may temporarily and without prior notice suspend access to the Site for maintenance, repair, updating or improvement purposes. However, whenever circumstances permit, the User will be notified of the planned date for the suspension of access and/or use services of the Site with sufficient notice.

Under the terms set forth herein, the User may at no time attribute any liability to LÖK or demand any compensation from LÖK for any damage or harm resulting from the aforementioned circumstances. LÖK does not guarantee continuous or uninterrupted access and/or use of the Site. The User acknowledges and accepts that the system may eventually be unavailable due to technical difficulties or Internet failures, or due to any other circumstance beyond LÖK's control. In such cases, an attempt will be made to restore it as quickly as possible without any liability being attributed to LÖK.

6.2 Links

The Site may contain links to other websites, which does not mean that they are owned or operated by LÖK. Therefore, LÖK does not assume responsibility for links to other web pages found on the Site, which may lead the User to other websites over which LÖK has no control. Therefore, the User accesses the content under his/her exclusive responsibility and under the conditions of use that govern them, without in any way compromising the responsibility of LÖK FOODS. In no way may this be derived for LÖK. any type of responsibility in relation to the quality of the products or services offered on the site to which the link is made, nor are we responsible for the information disclosed on other Internet sites.

LÖK is not responsible for the use that Users may make of the Content and services included on the Site. Consequently, they comply with these Terms, or that they do so diligently.

The User releases LÖK FOODS, subsidiaries and affiliates, their respective shareholders, officers, directors, employees, agents, content providers, designers, contractors, from any claim, demand, litigation or sanction resulting from: (i) the User's use and/or access to the Site; (ii) any Content posted by the User; (iii) the violation of any of these Terms and Conditions; and (iii) the violation of any third party rights, including without limitation any property rights, privacy rights or intellectual property rights.

LÖK FOODS is not responsible for inaccurate or erroneous information given in good faith by a page advisor, the advice is free and we are not responsible for the loss of opportunity. The information does not constitute advice, it is only a guide and there is no guarantee that the website or the information is error-free.

By entering the Site, the User undertakes to provide correct and true personal information, as well as to update his/her data whenever required. The User undertakes to promptly notify his/her corresponding financial or cooperative sector entities of the loss or theft of his/her credit card and other instruments provided by them to carry out transactions (such as debit cards, personal passwords, etc.) so that such instruments may be disabled by them. The User is prohibited from transmitting on or from the Site any illegal, threatening, slanderous, defamatory, obscene, scandalous, pornographic or profane material, or any other material that could give rise to civil or criminal liability under the terms of applicable legislation.

The User undertakes not to use any device, software, routine or data to obstruct or attempt to obstruct the correct operation of the Site and any activity carried out on it.

Property completion and transfer

The contract of sale between LÖK and the User is completed when: (i) the User accepts the purchase offer on the Site by selecting the product desired by the User, (ii) the User makes the payment according to the methods established on the Site, and (iii) the purchase offer is accepted by LÖK.

The transfer of ownership will take place as soon as LÖK delivers the product to the User.

Payment conditions

Payment will be made only by the means authorized in the Checkout of this Site.

LÖK on its web platform at no time manages, saves or archives any type of user information or information related to payment methods or financial information of the user, however, this information is stored by storing cookies directly on the hard drive of the browser from which the user entered the platform.

The User declares under oath that the resources with which he/she has made purchases on the Site come from a lawful operation, trade, profession, activity or business and that they have not been obtained by virtue of any conduct that is enshrined in Colombian law as a fault constituting an infraction.

The User declares under oath that he/she is not registered in any national or international anti-money laundering lists.

Consequently, he/she is obliged to respond to LÖK for all damages that may be caused as a result of these statements, and exempts LÖK from all liability for any erroneous, inaccurate or false information that may have been provided in this document or for any violation thereof.

LÖK reserves the right to modify these Terms and Conditions at any time by publishing the corresponding modification on the Site.

These Terms and Conditions are subject to change without prior notice. LÖK may modify these Terms and Conditions at any time and, from the date of modification of the same, all transactions between LÖK and the User will be governed by the modified document.

In the event that one or more of the provisions contained in this document are deemed void, illegal or ineffective in any respect, the validity, legality and enforceability of the remaining provisions of this document shall not be affected or invalidated thereby.

LÖK Foods Us address is located at 7911, NW 21 StreetMiami, FL 33122

If you have any questions about these Terms and Conditions or any Supplementary Policies, you can contact LÖK and send your questions through our contact page.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Colombia. Any dispute arising from this document shall be submitted to the competent courts in accordance with Colombian law, and both LÖK and the User expressly waive any other jurisdiction that may apply to them based on their current or future domicile.

To exercise your rights, LÖK has provided the following communication channels:

By sending an email to info.us@lokfoods.com or by calling (305) 407-8922 in Miami during business hours. LÖK FOODS S.A.S. Address: 7911 NW 21 Street Miami, FL 33122

LÖK FOODS S.A.S., with Tax Identification Number (NIT) 900.736.361-8, with address located at Cra 4 No. 63 -50 in Bogotá D.C, Colombia (hereinafter "LÖK"), in accordance with Law 1480 of 2011 and other applicable legislation, makes known to you the present Terms and Conditions applicable to the site "https://lokfoodsus.com/" and micro sites related to it (hereinafter the "Site"), as well as to the purchase of the products and/or services offered therein.

By entering and/or using the Site, you as a User acknowledge that you have read and understood the present Terms and Conditions that describe and regulate the use of the services offered by LÖK, and therefore you agree to abide by them and comply with all applicable laws and regulations that are part of Colombian legislation. Users who decide to access the Site from other countries do so on their own initiative and are responsible for complying with applicable local laws. Access to the Site from territories where its content is illegal is prohibited. If the User does not agree with these Terms and Conditions, he/she must refrain from using the Site.

Exchange of Products for Not Corresponding to What Was Ordered:

Once the User has received the products subject to the Purchase, he/she must check whether they correspond to the products selected and ordered by the User at the time of making the Purchase and, if not, that is, in the event that the products do not correspond to those selected and ordered by the User at the time of making the Purchase, he/she may choose to (i) request a reversal of the payment in accordance with the provisions of these Terms; or (ii) request the return and exchange of the product for the reference selected by the User at the time of making the Purchase, or (iii) request products that have not been effectively delivered by LÖK and that have been purchased by the User at the time of making the Purchase.

In order to make effective any of the powers provided for in numerals (ii) and (iii) above, the User must request LÖK to exchange the product for the reference selected by the User at the time of making the Purchase or to deliver the missing units according to the quantities of the products selected by the User at the time of making the Purchase, as the case may be, for which he/she must send a communication by email to the address info.us@lokfoods.com within the business day immediately following the date of delivery of the Purchase to the User. Once the aforementioned communication is received, LÖK FOODS will have a period of five (5) business days or the days depending on the city of delivery, to deliver the missing products to the User, or to replace the product, as the case may be, on the understanding that, in the last of the events mentioned, the User must deliver to LÖK the product on which the problem occurred. The costs of this delivery will be assumed by LÖK FOODS, and LÖK may make available a coupon to make a new purchase at https://lokfoodsus.com/ (Valid for one (1) month from the date of creation). The coupon to make a new purchase at https://lokfoodsus.com/ will be sent approximately 3 business days after receiving the product in the warehouse or LÖK FOODS will also evaluate the refund of the money. (Only for returns associated with product quality). Depending on the payment method used for the purchase, the refund will be made through an electronic transfer to a Mercado Pago account or to your credit card.

The refund to a credit card may take up to 30 business days, this time is estimated and is subject to the internal process of the bank that issued the card. LÖK will not be responsible for deductions or withholdings of money for services that the financial institution may apply.

Both for payments by PSE or smart payment platforms or payment platforms, or for cash payments, the refund will be made to a virtual Mercado Pago account associated with the email with which the purchase was made, once the transaction is made, the user will be able to transfer the funds to their bank account at no cost.

In the event that the product does not meet the conditions to accept the return, we will inform you by email of the reason why the change and/or guarantee does not apply and the product will be returned to the initial shipping address.

Force Majeure: LÖK will make its best effort to comply with its obligations arising from the Purchases made by Users through the Portal. However, it will not be responsible for delays, non-compliance or other anomalies, if the delay, non-compliance or anomaly is due to force majeure or fortuitous event, including, but not limited to, adverse weather events, traffic accidents, among others.

DELIVERY TIME

Delivery will be made at the address indicated at the time of purchase to any person of legal age at the address, for which the signature of the carrier's guide will suffice. Applies to residential units with concierge service, the reception and signature of the concierge.

Delivery time is 2 to 5 business days. Payment confirmation will be sent via a message to your email. For payments with credit and debit cards, our payment processor must approve the transaction, which can take up to two business days.

- Delivery time starts counting from the next business day after confirmation of your purchase.

- For purchases on Saturdays, Sundays or holidays, delivery time will start counting from the next business day after confirmation of your purchase.

In the event that no one is at home at the time of delivery, the carrier will make up to two additional delivery attempts. If delivery cannot be made, the product will be returned and we will contact you to arrange a new shipment.

REVERSAL OF PAYMENTS FOR PURCHASES MADE AT https://lokfoods.com/

1. It must be a purchase made through https://lokfoodsus.com/
2. You must indicate in your payment reversal request, one of the reasons for requesting it. We remind you that these reasons are indicated by law and it is mandatory that your claim falls within one of these situations:

• When you have been the victim of fraud
• When it corresponds to an operation that you have not requested.
• When you have not received the purchased product in the indicated time.
• When the product received is not the one purchased, or does not comply with what was reported about it.
• When the product received is defective.

3. You must clearly indicate the value you are requesting to be reversed (it must correspond to the price of the product) and the bank account, credit card or payment method to which the purchase was charged.
4. The claim can be submitted through our PQR form, through our customer service email or on our help line to the customer (571) 245 2133 or 310 756 3433.
5. The complaint must be submitted within five (5) business days following the date on which the consumer was informed of the fraudulent or unsolicited transaction, or on which he/she should have received the product or received it defective or not corresponding to what was requested.
6. You must tell us that the product will be available to LOK to be picked up at the same place where it was delivered. Please remember that the product must be in the same condition as when it was delivered.
7. If you are not the owner of the payment method used to make the transaction, please remember that the owner must submit the request directly to the financial institution and LOK.
8. If you request a reversal of periodic payments, you can notify your financial institution and LOK of your decision to revoke the authorization to make payments by such means.

Please remember that the payment reversal request applies as long as the payment for your purchase was generated electronically. Example: Debit and credit cards.

Your data will be kept strictly confidential

https://lokfoodsus.com/ uses a firewall system, which allows a two-step user verification system for greater security on the platform.

LÖK's failure to enforce any condition set forth in these Terms shall not constitute a waiver thereof.